Priority Service Officer in Standard Chartered Bank Nigeria in Rivers

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Industry Banking and Financial services

Specialization Banking/Finance/customer service
Minimum Qualification Degree holder
Required Experience 3 to 5yrs
Application Deadline 2 months from now

Job Description

Standard Chartered PLC is a leading international bank, listed on the London, Hong Kong and Mumbai stock exchanges. It has operated for over 150 years in some of the world's most dynamic markets and earns more than 90 per cent of its income and profits in Asia, Africa and the Middle East. This geographic focus and commitment to developing deep relationships with clients and customers has driven the Bank's growth in recent years. 

With 1,700 offices in 70 markets, Standard Chartered offers exciting and challenging international career opportunities for around 85,000 staff. It is committed to building a sustainable business over the long term and is trusted worldwide for upholding high standards of corporate governance, social responsibility, environmental protection and employee diversity. The Bank's heritage and values are expressed in its brand promise, Here for good.

Job Description

Assist the PIB Team Leader in ensuring the delivery of high quality customer service, ensuring internal and external compliance on all branch transactions, handling complex customer requests and leading the overall service agenda for the PIB Segment. 

Key Roles & Responsibilities 

• Ensure high level of customer service and support to the PrB team 
• Ensure resolution of all client complaints received for branch through Service Quality. 
• Gather / prepare statistics for service quality and productivity indicators 
• Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections 
• Find ways to improve operational efficiency and control costs to meet cost budgets 
• Ensure transactions are processed with a high level of accuracy and commitment within standard turn around time in order to satisfy customer needs 
• Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service 
• Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaints 
• Monitor and track transaction volumes and ensure effective transaction migration to alternate channels of banking. 

Qualifications & Skills 

• Minimum Requirement of a first degree (BA/BSC)
• In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required. 

Diversity & Inclusion 

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximize their personal potential.

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